Work
Experiences

• July 2022 - PRESENT
• AssureCare
• Senior Configuration Engineer - Lead
• Custom tailor EHR/EMR software to fit clients needs, by writing custom rule engines and altering UI/UX experience. Lead a group of other engineers, to ensure sprint work is completed in a timely manner.
• Merits
• SCRUM/Ceremony Master

• May 2016 - July 2022
• Paycor
• Software Engineer
• Software Support Analyst
• Collaborate alongside a core group of developers in an AGILE/Kanban team setting, implementing designs and features on a HCM SaaS offering. Troubleshoot technical issues within web applications to identify and resolve bugs.
• Merits
• Developed a new feature that is used >100k times per month
• Over 9000 work orders closed
• Over 100 production bugs resolved within various parts of the application

• September 2014 - May 2016
• Cengage Learning
• LMS Technical Support
• Troubleshoot technical and configuration issues within LMS and app suite. Create support documentation, maintain knowledgebase articles, and lead learning efforts for peers.

• July 2013 - September 2014
• Intec Solutions
• Systems Engineer
• Sole engineer monitoring support queue for 50+ clients. Monitored server and desktop health, maintained AD and Exchange configurations, and deployed updates to the environments. Configured and installation of thin-clients and networks